TERMS & CONDITIONS

  • Check-in time: 3:00 p.m. We’ll be ready for you.
  • Check-out time: 11:00 a.m. Seize the day, friend!



  1. Life happens. We get that. Reservations are fully refundable 72 hours prior to check-in. To cancel a reservation, please call us at 214-888-8485. Cancellations received after 3pm the 3 days prior to check-in will not be refunded or credited, and will be charged in full.

    Breathe easy. Casa Duro is a non-smoking property. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will result in a disappointed look and a $500 room cleaning fee.

  2. We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. We are not responsible for the packages or their contents or the storage of them. 

  3. Room refreshes will not be offered during stays. Should you need fresh towels or linen, please email info@casa-duro.com.

    As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Safety cameras are used on the premises, and anyone on our property may be recorded. The hotel assumes no responsibility for any personal bodily injury incurred while using the gym/fitness center facilities, where available. If you use the gym/fitness center facilities, you do so at your own risk.

CANCELLATION POLICY

Full Charge - Full Stay - If cancelled within 3 days of arrival

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